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Job description
Responsibilities:
Provide support for customer requests, analyze problems and escalate issues when necessary
Maintain back of house configurations, setting and functionality of all use PMS systems
Fulfill all IT related Purchasing and billing
Complete all IT related billing, debit noting and account maintenance
Work as direct communication with the field when necessary
Manage travel arrangements for the IT Team
Communicate technical information to nontechnical users
Organize and arrange training sessions for team and field on IT related items
Requirements
Experience Requirements:
Strong understanding of hospitality operations
Experience in training people on computer systems
Strong troubleshooting and problem-solving skills
Strong desire to learn in a fast-paced environment and work within a team of likeminded individuals
Familiar with Microsoft Licensing
Excellent communication skills both written and verbal
Proficient in Microsoft Office
Education:
A university degree, diploma in computer sciences, hospitality or administration. Or an equivalent work related experience.